Water Solutions
Access to drinking water and decent sanitation conditions improves people’s health, hygiene, and economy, and with it, their quality of life. However, meeting these basic needs through conventional methods is becoming increasingly complex due to growing urbanization, lack of infrastructure, and the consequences of climate change.
Innovative solutions
Storage
Flow
Driving
Pumps
Purification
Filtration
Treatment
Individual Solutions
These are designed to store, carry, and improve the quality of water in urban and rural areas, offering the end-user a complete solution for their needs. These solutions do not require complementary services in order to function.
- To ensure water availability, we have water storage solutions for immediate or future use.
- Our water flow solutions ensure that water is transported to where it is required, mitigating a lack of pressure.
- We have purification and treatment systems to improve water quality.
Our main clients in this category are hardware stores, home-improvement retailers, and building supply stores.
These solutions have grown steadily; in 2015 they represented 79% of the Company’s income.
Integrated Solutions
The aim of these solutions is to meet more complex client needs through rain water harvesting systems, Outdoor Composting Bathrooms, water fountains, water purifying units, and wastewater treatment plants, with value added services such as engineering, installation, site development, as well as project management and maintenance.
Most of the clients for these types of solutions are government and non-government entities and agencies that carry out social programs, as well as different branches of industry that want better water management in their operations.
In the last five years, integrated solutions have positively impacted more than 2.2 million people. We estimate that by 2019, these solutions will represent 50% of the Group’s total sales. We are therefore making significant effort on promotion, sales, and marketing to that end, since, as well as contributing greater profitability, it will mean even more people benefited from our solutions.
In the last five years, integrated solutions have positively impacted more than 2.2 billion people.
Customer Satisfaction
All of the work we do to develop, innovate, and generate our water solutions would mean nothing without one core element: our customers’ satisfaction.
To ensure that we provide a good service to our direct customers, we have a series of supports and programs for them to understand our products, in order to get the greatest possible benefit from them. We also offer training for those who install our solutions.
As part of our customer care, we implement two surveys to assess how satisfied costumers are with our call center services, delivery, accounts receivable, advertising, products, training, refunds, and technical service. This survey is applied to a representative group in all the regions we serve. The results have allowed us to define our priority goals in each country, with the aim of improving our customers’ satisfaction level.
In 2015, the results showed the highest possible satisfaction with the quality of the product. And as an opportunity area, the promotional support given at the point of sale shall be improved, which we are currently addressing.
General satisfaction scores per country in 2015:
Scale 1-10
Community
Convinced that offering more and better water has a purpose that transcends the boundaries of our business, we want our solutions to alleviate water scarcity and to ensure safe sanitation, as well as generating additional social benefits for the communities who use them, comprehensively improving people’s quality of life.
Social Initiatives 2015
- Permanent certification program for plumbers where we train them for the installation of hydraulic solutions.
- Driving a trade we train university and technical students in our solutions’ installation, management, and function.
- End-users training on the rain water harvesting systems, Outdoor Composting Bathrooms in Mexico and Brazil, guaranteeing that the solutions generate the expected benefits and meet the populations’ needs.
- Water care is a program aimed at elementary school students to make them aware of water use. We also offer a series of lectures in universities about the global water situation, water care, and new technologies. We also participate in various sustainability forums on World Water Day to raise public awareness of the importance of using this resource responsibly.
- Fan del Agua (Water Fan), virtual community that seeks to generate a connection with the population about water care. Visit the site
We want our solutions to alleviate water scarcity and to ensure safe sanitation
